Frequently Asked Questions

1. When should I apply for care?

As early in pregnancy as possible. Many families begin care during the second trimester to allow time for planning, education, and preparation before baby arrives. Availability is limited and based on due date month.

2. Do you accept insurance?

Many families utilize insurance benefits for covered lactation services while making a separate investment in personalized package care. Coverage varies by plan, and families should verify benefits directly with their insurance provider.

3. What is included in package care?

Package care may include prenatal planning, postpartum visits, feeding assessments, pumping support, oral-function evaluations, direct access to Crystel, care coordination, and ongoing guidance from pregnancy through weaning.

4. What happens during a prenatal visit?

Prenatal visits are designed to help families prepare for feeding success before challenges arise. Topics may include feeding goals, pumping, colostrum collection, birth planning, oral-function education, bottle selection, return-to-work planning, and individualized risk assessment.

5. What happens during postpartum visits?

Postpartum visits are tailored to your family's unique needs and may address feeding challenges, milk supply concerns, pumping, oral function, bottle feeding, breast health, return-to-work planning, solids, and weaning.

6. Do you only help with breastfeeding?

No. Latch supports breastfeeding, pumping, bottle feeding, formula feeding, combination feeding, infant tension, colic, reflux, CMPA, and complex feeding situations.

7. Can you help with tongue ties and oral function?

Yes. Crystel performs comprehensive feeding and oral-function assessments and collaborates with trusted pediatric dentists, therapists, chiropractors, and other specialists when additional support is needed.

8. Can my spouse attend visits?

Absolutely. Partner involvement often improves confidence, communication, and long-term feeding success.

9. Do you offer home visits?

Yes. Depending on your package and location, visits may be provided in your home, at the office, virtually, or occasionally in the hospital after delivery.

10. How do I get started?

Complete an application to share more about your family and goals. Crystel personally reviews each application and will reach out if it appears your family may be a good fit for care.